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Distributing billions in days: Addressing challenges and changes for small business banking

Under the CARES Act, banks were tasked with distributing hundreds of billions of dollars in PPP loans to their small business customers in a matter of days. This panel of banking executives will discuss the transformative mark that PPP has left on small business banking as it disrupted customer/bank relationships, introduced new bank/fintech partnerships, and accelerated a transition to digital channels. Get a glimpse into how these banks supported small business owners and hear their views on the challenges and opportunities that are redefining small business banking.

Speakers:

Kala Gibson, Head of Business Banking, EVP, Fifth Third Bank

Sharon Miller, Head of Small Business, Bank of America

Moderator: Vivian Merker, Partner, Oliver Wyman

First aired: Monday 26th October

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