Where to listen

In this episode of The Bank Tellers, Sheryl Chen, Head of Content, Money20/20 Asia, speaks with Kohei Ueda, Head of Digital Transformation at Mizuho Bank’s Global Transaction Banking Department, for a deep dive into how one of Japan’s largest banks is navigating change from the inside out.

Filmed just ahead of Money20/20 Asia, Kohei shares how his team is tackling everything from generative AI and blockchain to building a bank-specific large language model. He opens up about the cultural and operational challenges of digital transformation in legacy institutions, and how Japan’s unique tech-forward approach is setting global benchmarks.

Key Topics Include:

-Why Mizuho is experimenting with blockchain and deposit tokens -What makes Japan a surprising leader in GenAI adoption -The importance of machine plus human collaboration in customer service -How Kohei balances global tech trends with Japan's domestic priorities