At Amex, Colleen leads the organization that acquires and manages the relationships with the millions of merchants that accept American Express across the US. Key accountabilities include PnL ownership, fostering merchant satisfaction, negotiating price and managing related risks in the portfolio.

Colleen has gained extensive experience in banking, payments, product management & development and B2B sales over her 30+ year career. Colleen joined Amex from Wells Fargo where she served on the bank’s management committee and was EVP, Merchant Services. Prior to this, Colleen worked at Mastercard as EVP, New Payments with responsibilities for product development and driving growth for emerging and commercial payments across North America. Previously, Colleen held leadership roles at Capital One, including serving as head of Treasury Management, Merchant Services and Enterprise Payments. During her early career, she held senior-level positions at Wachovia Bank and JPMorgan Chase in product management, operations and strategy and lived as an expatriate in London.

Colleen is a graduate of Spelman College and received her MBA from Wharton. She is a corporate board director of Lowe’s and is active in the community, chairing the Samaritan Village Daytop Foundation board, and serving on the boards of Spelman College and GLAAD.