THONG NGUYEN is president of Bank of America’s Retail Banking business and is a member of the company’s executive management team. His team is responsible for providing a full range of financial products and services to 40 million customers.
Nguyen oversees the operations of Bank of America’s coast-to-coast financial center and contact center network, including 16,000 ATMs and the nation’s leading digital banking platform with approximately 32 million online and nearly 19 million active mobile users. In addition, Nguyen manages Military Banking Overseas.
Previously, Nguyen was the Strategy, Sales and Operations executive for Consumer Banking at Bank of America. Prior to that he was BAC’s Corporate Strategy, Planning and Development executive and was responsible for M&A/dispositions activities, New BAC (the bank’s long-term initiative to simplify operations and reduce costs), the BAC Private Equity portfolio and the China Construction Bank Strategic Assistance effort.
Prior to his role in Corporate Strategy, Nguyen held various operational roles as West Division executive for U.S. Trust, overseeing the wealth management business; head of Fiduciary Solutions at U.S. Trust; head of Private Advisory Services at Global Private Banking; Global Corporate and Investment Banking business executive; and head of Global Wealth & Investment Management’s Marketing and Business Development groups.
Before joining Bank of America, Nguyen worked at GE Capital and McKinsey & Co. Nguyen received a B.S. in mechanical engineering and an M.B.A. in finance and marketing from Columbia University.