Speaking History

Speaker at Money20/20 2017

Speaker at Money20/20 2016

Speaker at Money20/20 2015

Moderator at Money20/20 2014

Session Information

Robert Schiff

Partner
McKinsey & Company
Speaking History

Speaker at Money20/20 2017

Speaker at Money20/20 2016

Speaker at Money20/20 2015

Moderator at Money20/20 2014

Session Information

Robert is a Partner in McKinsey's San Francisco Office and co-leads Customer Experience in Banking. Robert serves financial institutions on a range of topics, including customer experience, operations, risk, strategy and technology. Robert rejoined McKinsey in 2017 after 2+ years at Medallia, the global customer experience technology company. At Medallia, Robert was the GM for Financial Services and subsequently led Managed Services, the team responsible for customer success. Medallia is backed by Sequoia Capital and is one of the firm's largest venture investments. Before joining Medallia, Robert led McKinsey's Digital Payments Practice. Robert also co-founded McKinsey's global Financial Inclusion Practice in 2008. In that capacity, Robert has served private, public and social sector clients across Latin America, as well as in India and Sub-Saharan Africa.