Speaking History

Speaker at Money20/20 2016

Session Information

Marie Floyd

SVP Digital Customer Experience
Wells Fargo
Speaking History

Speaker at Money20/20 2016

Session Information

Marie Floyd is Senior Vice President and Head of Digital Customer Experience at Wells Fargo. Her team is responsible for customer insights, design, and content for Wells Fargo’s mobile applications and web experiences. Marie has devoted her career to improving customer experiences in the high-tech industry since 1989. Her prior affiliations include eBay, Intuit, Nielsen Norman Group, Lotus Development, Dun & Bradstreet Software, and University of California at Berkeley. She is co-author of the best-selling 2002 book "Homepage Usability: 50 Websites Deconstructed" and has spoken and taught around the world on customer research methodologies and design.