Speaking History

Speaker at Money20/20 2016

Session Information

Darrius Jones

AVP Enterprise Product Innovation
USAA
Speaking History

Speaker at Money20/20 2016

Session Information

Darrius currently leads one of the USAA Enterprise Innovation Teams with a focus on Digitally Scalable Interactions, Artificial Intelligence, Blockchain and Bitcoin, and Employee Experience. Prior to this role he was with the Emerging Capabilities team within Member Experience Performance Optimization; responsible for the automated routing, optimization and reporting of member contacts to USAA and 3rd party MSRs.

Darrius rejoined USAA in October of 2013 after 3 years at Cisco Systems leading Customer Collaboration/Unified Communications product strategy, alliances and innovation. He originally joined USAA in 2007 as an IT Architect focused on Communications, Collaboration and Contact Center technology. In 2008 he was named Executive Director Technical Fellow for the contact center domain and in 2009 transitioned to Channel Management as Executive Director responsible for Voiceline, MSR assisted channels, Contact Routing and Video Strategies.

Prior to joining USAA, Darrius served as Merrill Lynch’s Senior Communications Architect. He was responsible for leading a design and engineering team through the modernization of the North America & Asia Pacific core voice systems where we consolidated 600 branch locations on centralized platforms in the US, Hong Kong and Japan. Darrius other career experiences include: international assignments in China, Tokyo, Hong Kong, London, Dubai and the Philippines. Some of his most rewarding exciting and challenging experiences have been large venue speaking engagements as a presenter, panelist, and moderator.