Money 20/20 Logo

Content

Content Home
Home > MoneyPot > Learning More about Understanding the Customer - #CallMeByMyName

Learning More about Understanding the Customer - #CallMeByMyName

MoneyPot - Placeholder image New Size

Where to listen

podcast apple  podcast radio public  podcast spotify  podcast com.spreaker.android  podcast stitcher  podcast tunein

Customer centricity is central to fintech innovation and lately groups of digital first banks have sprung up addressing the needs of different underserved communities. Daylight, a neobank aimed at serving LGBT+ communities, is changing the game when it comes to understanding the customer. Using both market research and personal experience, Co-Founders Rob Curtis and Billie Simmons, are applying common sense and a humane approach to creating a better customer experience. They are now calling on the entire industry to shift their practices by starting the Call Me By My Name campaign to ask that Financial Services adopt those practices industry wide.

Guests:
Rob Curtis, CEO and Co-Founder, Daylight
Billie Simmons, Co-Founder and Chief of Staff, Daylight

Hosts:
Gary Dempsey, Content Leader, Money20/20 Europe
Kisha Allison, Head of Content, Money20/20 USA

Producers:
Roland Bodenham, Senior Video Producer and Podcast Lead, Ascential
Rachel Morrissey, Producer, Money20/20

Listen and subscribe

Follow us:
Social Media LinkSocial Media LinkSocial Media LinkSocial Media Link

© Copyright Ascential Events (Europe) Limited