Stay at-home orders have shut down in-person interactions for the better part of 2020, but they had quite the opposite effect on digitisation. Almost overnight, the need for digital banking exploded; leading banks and fintechs are meeting the moment with extreme digitisation to strengthen operations and enhance the customer experience. From AI and automation, to CX and cost savings, this panel of CEOs will debate and discuss their paths to digital transformation, along with the strategies and partnerships they embarked on along the way.
Judith Erwin, Founder & CEO, Grasshopper Bank
Ryan Caldwell, Founder & CEO, MX
Brigid McDermott, VP Digital Transformation, IBM