Money20/20 Connect App Troubleshooting

If you have a pass:

• Use your registration email address: The email address on your Money20/20 website account must match the email address on your pass (please check for any typos). If you are not sure which email address has been used against your pass, you can check via your Pass Manager. If the pass was booked on your behalf, using a different account, please contact the original booker to confirm the details.

• Don't have a Money20/20 account? If you do not already have an account, please create a Money20/20 website account using the same email address associated with your pass.

• Forgot password? If you have an account but have forgotten the password, please click on ‘Forgot Password?’ from the Money20/20 login page to reset. If you do not receive the reset password email address, please reach out to us connections@money2020.com.

• Group Booking? Your pass will still be unnamed, meaning the company has purchased a pass on your behalf but it has not yet been assigned to your attendee details. Please ask the original booker to assign the pass to you first from the Purchased Orders section of their Pass Manager, as you will not be able to access the app without a valid pass.

If you do NOT have a pass already, you can buy now.

Please note it can take up to 1 working day from purchase for access to be enabled for you to log in to [https://i6vi2.app.link/Money2020Asia2026) (via desktop or the mobile app).

Please email connections@money2020.com with the below details and a member of the App Support Team will get back to you within 1 working day.

1. Email address you are trying to log in with
2. Steps you have followed
3. Browser and version you are using