FAQ

You've got questions? We've got answers!

General Information

When and where will Money20/20 take place?
The 2017 Money20/20 event will take place October 22 - 25, 2017 at The Venetian | The Palazzo and Sands Expo in Las Vegas, NV.

Where can I find a map of The Venetian | The Palazzo?
Click here to view a map of the venue.

Is there a dress code?
Dress code is business or business casual.

Will there be wifi at the event?
Yes, complimentary wifi will be available to all attendees at the event. The wifi network name and password will be printed on the back of every attendee badge.

How can I make reservations at The Venetian | The Palazzo onsite restaurants?
You can make reservations for private events, dinners, etc. by contacting the restaurant venue directly. Click here to view all onsite restaurants.

Registration

How do I register for my badge?
You can register your badge by clicking here.

How much does it cost to attend Money20/20?
The current registration price is posted on our website here.

How do I apply for the Startup registration rate?
Click here to view the Startup registration pricing and qualification criteria. All registrations for the startup rate are subject to approval.

How do I apply for the Retailer registration rate?
Click here to view the Retailer registration pricing and qualification criteria. All registrations for the retailer rate are subject to approval.

Am I able to register a group of people? 
No, you must register each person individually online.

Are there exhibit hall only or partial access badges?
No. We do not offer any exhibit hall only or partial attendance rates. All individuals who will be attending Money20/20 must be registered, including booth staff, public relations support staff, employees of your organization and any individuals whom you are meeting onsite at Money20/20.

What does my registration include?
Registration includes access to all sessions, exhibit hall, meal functions and receptions.

How do I make changes to an existing registration or transfer a registration to someone else?
If you have the username and password for the existing registration, you can click here to make any changes, including name changes.

How do I pick up my badge at the event?
Once your registration is complete, you will receive an email with a confirmation number. Please bring your printed confirmation email to registration located on Level 1 in the lower lobby of the Sands Expo Center.

What are the onsite registration hours*?
Sunday, October 22nd: 10:00 a.m. - 8:00 p.m.
Monday, October 23rd: 7:00 a.m. - 7:00 p.m.
Tuesday, October 24th: 7:00 a.m. - 7:00 p.m.
Wednesday, October 25th: 7:00 a.m. - 12:00 p.m.

*Hours are subject to change.

Are passes refundable or transferable?
All event passes are nonrefundable, but may be transferred to another person. You can click here to make any changes to an existing registration.

What are the event’s demographics?
Demographic information can be found here.

How do I contact other Money20/20 registrants?
You will be able to send messages to other registrants through the Money20/20 mobile app. You will need to be a registered attendee in order to access the mobile app. The Money20/20 mobile app will be available closer to the event.

What do I do if I receive a solicitation from a third party to purchase the Money20/20 attendee list?
Money20/20 does not share or sell attendee contact information. We have been informed that a company claiming to sell the Money20/20 attendee list with contact information has reached out to several of our sponsors. WE HAVE NOT AUTHORIZED ANY COMPANY TO CONTACT YOU. WE RECOMMEND THAT YOU DO NOT REPLY TO OR SPEAK WITH ANY ORGANIZATION CLAIMING TO SELL THE MONEY20/20 ATTENDEE LIST AND DO NOT SHARE YOUR CREDIT CARD INFORMATION.

Sponsoring/Exhibiting

How do I become a sponsor/exhibitor?
Please complete the online form here or email our sales team at sponsors@money2020.com.


What is the price to become an exhibitor?
You can find exhibit and meeting space pricing in our brochure posted here. 

I’m a current sponsor/exhibitor for the 2017 event, where do I find the exhibitor kit and other logistics information to assist with planning for the event?
Click here to view the sponsor and exhibitor resources website.

Where is the exhibit hall located?
The exhibit hall will be located in Halls A & B on Level 2 of the Sands Expo Center.

When is the exhibit hall open?

Setup*
Sunday, October 22, 7:00 a.m. - 6:00 p.m.
Notes: Booths 400 sq ft or larger

Setup*
Sunday, October 22, 1:00 p.m. - 6:00 p.m.
Notes: Booths 399 sq ft or less

Setup**
Monday, October 23, 6:00 a.m. - 9:00 a.m.
Notes: Kiosks, meeting cubes & meeting pods / Product Day Only***

Exhibit Hall Open
Monday, October 23, 10:00 a.m. - 7:00 p.m.

Exhibit Hall Open
Tuesday, October 24, 10:00 a.m. - 7:00 p.m.

Exhibit Hall Open
Wednesday, October 25, 10:00 a.m. - 2:00 p.m.

Tear Down
Wednesday, October 25, 2:00 p.m. - 8:00 p.m.
Notes: All meeting cubes, meeting pods and kiosks must be cleared by 2:00 p.m. on Wednesday, October 25th for dismantle

*Exhibitor booths must be completed and all freight must be removed from the exhibit hall floor by Sunday at 6:00 p.m. for aisle carpet installation.
**Kiosks, meeting pods and meeting cubes will not be accessible for set up until Monday at 6:00 a.m.
***The set up hours on Monday from 6:00 a.m. to 9:00 a.m. should only be used for putting the finishing touches on your booth such as cleaning, setting up collateral, etc.



When will kiosks, meeting cubes and meeting pods be available for set up?
Kiosks, meeting cubes and meeting pods will be accessible for set up beginning Monday, October 23rd at 6:00 a.m.

When can I schedule meetings to take place at my booth/kiosk/meeting cube/meeting pod in the exhibit hall?
All meetings should be scheduled only during the Exhibit Hall Open hours posted above. All meeting participants must be a registered Money20/20 attendee with a badge to access the exhibit hall.

Can I display balloons in my exhibit space?
No, balloons are prohibited throughout the facility. Click here to view the exhibitor display guidelines.

Can I bring a car into my booth?
Any vehicles that are brought into the facility to display within your exhibit space must be approved in advance by Show Management. Exhibitor is responsible for completing and submitting all necessary paperwork and must abide by all vehicle rules and regulations found in the Freeman Exhibitor Kit.

What’s included in my booth/kiosk/meeting cube/meeting pod?
Click here to view what’s included and not included in each space.

Is the exhibit hall carpeted already?
No, you will need to purchase carpet for your booth space. The aisle carpet color will be Midnight Blue. Kiosks, meeting cubes and meeting pods will also be carpeted in Midnight Blue.

Where can I order services and materials for my booth?
Freeman is the official show general contractor and Sands Event Services (SES) is the in-house service provider for the Sands Expo Center. Below is a breakdown of services that each vendor provides.

Freeman provides​: booth furnishings, shipping, hanging sign labor and rigging (non­electrical under 200 lbs)*, installation and dismantle labor services, all material handling* and audio/visual services. Orders can be placed through the online Freeman Exhibitor Kit.

Specialized Event Services (SES) provides​: electrical*, internet*, plumbing (compressed air, water, drainage)*, rigging (lighting and hanging applications)*, telecommunications*, catering* and booth cleaning*, audio/visual and floral & plant services. Order forms can be found in the Freeman Exhibitor Kit.

*exclusive provider, no other vendor can be used for this service

Can I bring in my own food and beverage for my booth?
No, Sands Expo SES is the exclusive provider of all food and beverage in the exhibit hall. All food and beverage must be ordered through Sands Expo SES. Order forms can be found in the Freeman Exhibitor Kit.

Where should I ship my materials?
Due to the limited move-in time, we recommend shipping in advance to Freeman's Warehouse. Items must be delivered to the warehouse beginning September 22, 2017 and no later than October 17, 2017. Please refer to the Freeman Exhibitor Kit for material handling order forms and shipping labels.

What can I hand-carry into the exhibit hall?
As an exhibitor you may “hand carry” material. Hand carry is defined as small items such as small packages or cartons that an exhibitor is able to carry. Any mechanical assistance is limited to a small dolly or the assistance from the hotel bellman. The assistance of any motorized devise or pallet jack is not permitted. When exhibitors hand carry, they may not access designated material handling areas. Exhibitors must use the main entrance of the facility.

If your freight is being delivered by a carrier, you must use Freeman to unload the freight and transport to your booth. You will also be charged a material handling fee. For more information see Exhibitor and Special Handling Services Contractor Information within the Freeman Exhibitor Kit.

What are the Exhibitor Appointed Contractor (EAC) guidelines?
Please click here to view the EAC guidelines.

Will there be wifi in the exhibit hall?
Yes, there will be wifi in the exhibit hall. However, we recommend ordering a dedicated network for your booth if you require a more reliable connection. Internet services can be ordered through Sands Expo SES. Under no circumstances should you set up separate WI-FI routers, MI-FIs or hotspots using the Money20/20 network, as it will interfere with other exhibitors’ and attendees’ ability to connect.

Can I distribute materials outside of my booth?
No, distribution of materials outside of your booth is prohibited including leaving material on tables or handing out brochures in the aisles or entrances of the show.

What are the height limits for my booth?
10'x10' and 10'x20' inline booths have a recommended maximum back wall height limitation of 8 feet high. Side walls between neighboring booths cannot exceed more than 4 feet in height.

Booths that are 400 square feet or larger have a recommended maximum height restriction of 20 feet high, measuring from the floor to the top of the booth structure or hanging sign.

Your booth display should be arranged in such a manner so as not to obstruct sight lines of neighboring exhibitors.

If your booth does not meet these height restrictions, you must submit a rendering or picture of your booth, with dimensions to Show Management for approval by September 29th.

Click here to view additional display guidelines.

Can I hang a sign above my booth?
Typically, hanging signs are only allowed above booths that are 400 square feet or larger. Hanging signs may not exceed the length of any side of your booth space or hang over the common aisle space. The top of any hanging sign may not exceed the maximum height restriction of 20 feet.

If your booth is smaller than 400 sq. ft. and you would like to hang a sign or other decoration above your booth, you must submit a rendering or picture of your booth, with dimensions to Show Management for approval by September 8th.

Exhibitors are not permitted to display signage in any areas outside of their allocated booth/meeting space without prior approval from Money20/20.

In order to facilitate exhibitor move-in, hanging signs MUST be shipped in advance to Freeman’s warehouse using the custom hanging sign labels found in the Freeman Exhibitor Kit. No exceptions!

Click here to view additional display guidelines.

Who do I contact to order labor for my hanging sign?
For non-electrical hanging signs under 200 lbs, please contact Freeman. For all other hanging signs, please contact Sands Expo SES.

I am interested in having a booth custom built or renting a booth, who should I contact?
For booth construction or rentals, we recommend contacting Freeman for design and pricing information.

Where can I find a printer or other local vendors and services in Las Vegas?
There is a business center at the Venetian: http://www.venetian.com/hotel/amenities/business-center.html

The Las Vegas Convention and Visitors Authority also maintains an online searchable list of Las Vegas vendors and services: http://www.vegasmeansbusiness.com/planning-tools/local-vendor-search/.

Disclaimer: Money20/20 does not guarantee the quality or reliability of any of the vendors listed. We recommend that you do your own research into any potential vendors that you are interested in doing business with. You are also responsible for ensuring that any outside vendor you hire does not perform any services which are exclusive to the show contractor, Freeman or Sands Expo Specialized Event Services (SES). Please refer to the exhibitor kit for additional information.


What are the regulations for selling products at my booth?
If you will be selling products from your booth and the product will actually be given to the buyer at your booth at the time of the sale, you will need to contact the Department of Taxation for the State of Nevada, http://tax.nv.gov/ and adhere to sales tax regulations. However, if you will only be taking orders and shipping the product after the event, you will not need to contact the Department of Taxation for the State of Nevada. Money20/20 reserves the right to prohibit the sale of any product for any reason.

Can I bring a camera crew into my booth?
Yes, you may film inside your booth, however, it must be contained to your booth. Exhibitors are not allowed to film other exhibit spaces without approval. Under no circumstances are tripods, lights and elaborate set ups permitted in any public area.

Can I hire security for my booth?
There will be security roaming the exhibit hall during non-show hours. However, exhibitors may hire dedicated security for their individual booths.

Hotel Reservations

How do I make a hotel reservation?
Click here for hotel reservation information and to book your room at The Venetian | The Palazzo.

How do I make a change to my existing reservation?
You can contact The Venetian directly by phone at (702) 414-1000. Please reference the Money20/20 event when booking your reservation.

What is the hotel cancellation policy?
A deposit equal to two (2) night suite and tax per suite, is required to guarantee accommodations. Individual deposits will be credited to individual folios. Hotel will refund deposits when individual suite reservations are canceled a minimum of forty-five (45) days prior to the scheduled arrival date. Click here to make a hotel reservation.

What do I do if I receive a solicitation from a third party to book a hotel room?
We have been informed that a company offering hotel reservation services for the Money20/20 event has contacted several of our sponsors and asked for credit card information to book rooms. WE HAVE NOT AUTHORIZED ANY COMPANY TO CONTACT YOU. DO NOT REPLY TO OR SPEAK WITH ANY ORGANIZATION CLAIMING TO BOOK HOTEL ROOMS FOR MONEY20/20, AND DO NOT SHARE YOUR CREDIT CARD INFORMATION. If you need to book hotel rooms, please book them only through our Money20/20 website, by contacting the hotel directly or utilizing services you know to be safe and legitimate.

Speakers & Agenda

How do I submit a speaker and/or topic suggestion?
Please click here to submit a speaker or topic suggestion. Although there is no formal deadline for speaking requests, we strongly recommend submitting them as early as possible.

I submitted a proposal to speak, but I haven’t heard from anyone at Money20/20. Was it accepted?
When you submitted your proposal, you should have received an immediate email with a confirmation number. If you received this, the Content Team has your proposal in hand and will be in contact as soon as a decision is made regarding your submission. Please note that this process can take up to 4 weeks. There is no need to follow up.

Myself or someone from my firm has been confirmed as a speaker, what do I need to do next?
For any questions regarding speaker logistics (e.g. confirming date and time of session, submitting bio and headshot, etc.) please contact jasmin@money2020.com. You can also visit our speaker resources page.

Where can I find a copy of the current agenda?
The 2017 agenda will be posted on our website closer to the event. In the meantime, please check out our 2017 Agenda Overview. 

Media

I have a question regarding media at the event, who do I contact?
Please email all media inquiries to Sabina Osorio.

How do I let you know that my company will be making an announcement at Money20/20?
Please complete the online announcement form here so we can help maximize your announcement.